Shipping & Tracking
I need to change my shipping address!
If your order has not yet shipped, contact us with your order number and correct shipping address as soon as possible. We are unable to update shipping information or reroute packages that have already been shipped. If your order has already been shi
How much does shipping cost?
For orders shipping within the United States, standard shipping (7-10 business days) is available. Orders $15 or less will be charged $7.99 for standard shipping, and orders over $15 will be charged $9.99 for standard shipping. US orders over $100 sh
Is expedited shipping available?
If an expedited shipping option is available for your order and address, you'll see it listed at checkout. Expedited orders cannot be shipped to P.O. boxes. Please use a residential address for expedited shipping, or select standard shipping for orde
Do you ship to my location?
We ship to most addresses worldwide that can receive mail and packages from the US!*. Unfortunately, we are unable to ship to certain countries or US territories at this time. This may be due to shipping carrier limitations, customs regulations, or o
Can you ship to a non-English address?
Addresses in languages other than English are fine, so long as they are written using the English alphabet, with no accented letters. We cannot print labels with non-English characters or accented letters, so we can't print labels in any other alphab
Can you split my order so it ships to different addresses?
We are unable to ship partial orders. Any orders containing a pre-ordered item will ship once all the items in the order are ready to ship. If you need to ship items to separate addresses, we recommend placing a new order for each destination. If you
Can you send the rest of my order separately from my preorder item so I can get some items sooner?
We are unable to ship partial orders. Any orders containing a pre-ordered item will ship once all the items in the order are ready to ship. If you'd like to receive some (non-preorder) items before the preorder items are ready, we recommend placing s
When will my order ship?
Generally, it takes about 3-5 business days for us to pack and ship an item. Refer to your order confirmation for the most accurate timelines. Orders placed near the end of the week or during the weekend may ship early the following week. You’ll rece
How long will my order take to get to me after it leaves the warehouse?
Once your order leaves our warehouse, you'll receive a shipping confirmation email with a tracking number so you can follow your order's journey. For orders within the continental United States, Alaska, Hawaii, and APO addresses, the delivery estimat
Will I have to pay customs duties, import taxes or additional fees when my order arrives?
Try Guys and DFTBA do not pay customs duties or import taxes in advance for any orders shipped outside of the United States. Recipients are responsible for paying these fees upon arrival. If your order is shipped outside the U.S., you may be charged
Can you mark my order as a gift to waive customs fees?
We are unable to ship your order as a gift with a value of $0—even if you intend to give the item(s) as a gift to someone else—as we must adhere to customs laws and fill out each customs form completely and correctly. If we do not properly fill out t
Is tracking available for my order?
For all orders shipping within the U.S., tracking will be available. When your order ships, you will receive a notification email with a tracking number that can be used to check updates. Please note: Once an order ships, it may take an additional da
My tracking number doesn't work!
Tracking numbers are only available for domestic (U.S.) customers and some other countries. Depending on which shipping service you selected, you can check tracking updates for your order at https://www.ups.com/track or https://www.fedex.com/en-us/tr
I never got a shipping confirmation email or tracking number!
If you don’t see a shipping confirmation email, check your spam folder—these emails sometimes get caught there. To help prevent this in the future, you can add [email protected] to your address book or email contact list. No luck? Take a moment to ch
I never received a shipping confirmation or tracking number!
If you don’t see a shipping confirmation email, check if you have any pre-order or backorder items in your order. Your order confirmation will mention this, and the product pages for these items will show the estimated ship date. No luck? Take a mome
My order shipped but never showed up! Where is it?
If your order is taking too long to arrive, don't worry! Our replacement policy covers lost packages up to 6 months after the order date. For replacements to be sent in the case of a lost package, we will need the shipping address confirmed so we kno