If your order is taking too long to arrive, don't worry! Our replacement policy covers lost packages up to 6 months after the order date. For replacements to be sent in the case of a lost package, we will need the shipping address confirmed so we kno
If your order has not yet shipped, contact us with your order number and correct shipping address as soon as possible. We are not able to update shipping information or reroute packages that have already shipped. If your order was already shipped to
If you have an address able to receive mail/packages shipped from the United States, we can ship your order to you!**. **Unfortunately, we are unable to ship orders to the following US Territories: American Samoa, Micronesia, Marshall Islands, Northe
We’re not able to print shipping labels with non-English characters, and our system may also have trouble with accented characters. We recommend entering your shipping address pre-translated or sending us the translation so we can make sure it is as
Shipping is based on weight and delivery address, so our system will not know how much your shipping will be until you add items to your cart and enter a shipping address. To calculate shipping, add the items to your cart and enter an address - our s
We are unable to ship partial orders and our system is unable to accept multiple addresses for the same order. We recommend placing separate orders if you need items to ship to different addresses.
We are unable to ship partial orders. Any orders containing a pre-ordered item will ship once all the items in the order are ready to ship. If you'd like to receive some (non-preorder) items before the preorder item will be ready, we recommend placin
Generally, it takes about 3-5 business days for us to pack and ship an item - refer to your order confirmation for the most accurate timelines. Orders placed near the end of the week or during the weekend may ship early the following week. You’ll rec
For orders within the continental United States, Alaska, and Hawaii, the standard shipping delivery estimate is 7-10 business days once your order has left our warehouse. For orders shipping outside of the United States, the standard shipping deliver
If an expedited shipping option is available for your order and address, you'll see this listed as an option at checkout. Orders placed before 3 p.m. EST (Monday through Friday) will ship the same day. Orders placed on the weekend, on a holiday, or a
If your order is being shipped outside the U.S., you may be charged additional import fees and customs when it arrives. We recommend being aware of the import/customs regulations in your country before placing your order. Please note that some carrie
We are unable to ship your order as a gift with a value of $0—even if you intend to give the item(s) as a gift to someone else—as we must adhere to customs laws and fill out each customs form completely and correctly. If we do not properly fill out t
For all orders shipping within the U.S., tracking will be available. When your order ships, you will receive a notification email with a tracking number that can be used to check updates. Please note: Once an order ships, it may take an additional da
Tracking numbers are only available for domestic (U.S.) customers and some other countries. Depending on which shipping service you selected, you can check tracking updates for your order at https://www.ups.com/track or https://www.fedex.com/en-us/tr
If you don’t see a shipping confirmation email, check your spam folder—these emails sometimes get caught there. To help prevent this in the future, you can add [email protected] to your address book or email contact list. No luck? Take a moment to ch