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Try Guys

If you don&#x2019;t see a shipping confirmation email, check your spam folder&#x2014;these emails sometimes get caught there. To help prevent this in the future, you can add hello@tryguys.com to your address book or email contact list.No luck? Take a moment to check if you have any pre-order or backorder items in your order. The product pages for these items will show the estimated date they will ship. If an order contains any preorder or backorder items, the entire order will ship together when everything is ready.STILL no luck? Contact us, and we&#x2019;ll be happy to help!

If you don’t see a shipping confirmation email, check your spam folder—these emails sometimes get caught there. To help prevent this in the future, you can add hello@tryguys.com to your address book or email contact list. No luck? Take a moment to ch

I never got a shipping confirmation email or tracking number!

Shipping & Tracking

How should I wash and care for my items?

When will you get [insert specific item here] back in stock?

What brand of shirts do you print on? What is the fiber content?

I wear a size ___, can I have apparel made for me? Can you print my design? Can I pick a different color?

What should I do if I see someone using your designs and selling them?

Can I buy merch from a physical location?

Merchandise

Can I buy from your site in a currency other than US Dollars?

What payment methods do you accept?

Why am I being charged now for pre-order items?

Can I change the size of an item after my order has been processed?

Ordering

What is your refund/return policy?

I ordered the wrong item/color/size by mistake! Can I return it?

I need to cancel my order. What should I do?

One of the items I ordered is missing! What should I do?

I received a different item/color/size than I ordered. What should I do?

An item in my order was damaged/defective when I received it. What should I do?

Returns, Refunds, & Replacements

My order shipped but never showed up! Where is it?

I need to change my shipping address!

Can you ship to my country? School? Small town?

Can you ship to my address if it is written in a language other than English?

How much does shipping cost?

Can you split my order so it ships to different addresses?

Can you send the rest of my order separately from my preorder item so I can get them sooner?

How long will it take for my order to be packed and leave the warehouse?

How long will my order take to get to me after it leaves the warehouse?

Is expedited shipping available?

Will I have to pay customs duties, import taxes or additional fees when my order arrives?

Can you mark my order as a gift to waive customs fees?

Is tracking available for my order?

My tracking number doesn't work!

I never got a shipping confirmation email or tracking number!Updated 10 months ago