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Contact us and describe the kind of damage that the item has incurred. Pictures also help us assess whether the damage occurred in transit, or if it was a manufacturing defect that slipped through quality control.&#xA0;We will create a new replacement order for you (at no additional cost) and you&#x2019;ll receive an order confirmation for that replacement. The replacement will be shipped in 3-5 business days and you&#x2019;ll receive a shipping confirmation as soon as it leaves our warehouse.If the damaged item was a limited release or is no longer available for sale, we can only send a replacement if there is extra stock left in the warehouse. If we have no extras available for replacement, we will let you know and refund the item and shipping fee.

Contact us and describe the kind of damage that the item has incurred. Pictures also help us assess whether the damage occurred in transit, or if it was a manufacturing defect that slipped through quality control. We will create a new replacement ord

An item in my order was damaged/defective when I received it. What should I do?

Returns, Refunds, & Replacements

How should I wash and care for my items?

When will you get [insert specific item here] back in stock?

What brand of shirts do you print on? What is the fiber content?

I wear a size ___, can I have apparel made for me? Can you print my design? Can I pick a different color?

What should I do if I see someone using your designs and selling them?

Can I buy merch from a physical location?

Merchandise

Can I buy from your site in a currency other than US Dollars?

What payment methods do you accept?

Why am I being charged now for pre-order items?

Can I change the size of an item after my order has been processed?

Ordering

What is your refund/return policy?

I ordered the wrong item/color/size by mistake! Can I return it?

I need to cancel my order. What should I do?

One of the items I ordered is missing! What should I do?

I received a different item/color/size than I ordered. What should I do?

My order shipped but never showed up! Where is it?

I need to change my shipping address!

Can you ship to my country? School? Small town?

Can you ship to my address if it is written in a language other than English?

How much does shipping cost?

Can you split my order so it ships to different addresses?

Can you send the rest of my order separately from my preorder item so I can get them sooner?

How long will it take for my order to be packed and leave the warehouse?

How long will my order take to get to me after it leaves the warehouse?

Is expedited shipping available?

Will I have to pay customs duties, import taxes or additional fees when my order arrives?

An item in my order was damaged/defective when I received it. What should I do?Updated 10 months ago